Maya: How AI is Revolutionizing E-commerce in Nepal

Meet Maya: Your Always-On Shopping Assistant

E-commerce in Nepal is booming, but customer service remains a bottleneck. Maya is a conversational AI agent built for SastoSale Nepal that processes orders end-to-end with zero human intervention.

Beyond Simple Chatbots

Most "chatbots" just follow fixed buttons. Maya uses Pinecone Vector DB and LangChain to understand natural human language. Whether a customer asks in English or Nepali, Maya can search through thousands of products and provide recommendations in under 2 seconds.

The End-to-End Order Workflow

Maya doesn't just talk; she executes. From the moment a customer says "Hi" to the moment they receive a professional PDF invoice, the entire chain is automated.

• Real-time Validation: Automatically verifies phone numbers, email addresses, and shipping locations before saving.
• Database Integration: Seamlessly logs orders to MongoDB and synchronizes with Google Sheets for inventory tracking.
• Professional Multi-Channel Comms: Sends instant Gmail confirmations and returns success status through the chat interface.

What This Replaces

Deploying Maya is like hiring a team of 5 customer service reps and 2 data entry clerks. It scales effortlessly, handling 1,000 customers simultaneously as easily as one.

Maya represents the bridge between traditional retail and the future of AI-driven commerce in Nepal. Check out the Maya Case Study for full details.