Zero Manual Triage: The Future of Customer Feedback

Taming the Chaos of Customer Feedback

Feedback is essential, but for growing companies, managing it is a nightmare. Critical complaints get buried under feature requests, and compliments often go unacknowledged. The Smart Feedback Automation Agent solves this instantly using AI-driven triage.

Powered by Gemini 2.0 Flash

Using Google Gemini 2.0 Flash, the agent parses every incoming message to determine the intent. Is it a Complaint, a Compliment, or a Feature Request? The classification happens in milliseconds with near-human accuracy.

Smart Routing and Instant Visibility

Once classified, the data is atomically routed to specific Airtable tables. But the automation doesn't stop there:

• Slack Alerts: High-priority complaints are pushed directly to your support team's Slack channel for immediate action.
• Personalized Acknowledgments: The agent generates and sends a professional, context-aware email to every user through the Gmail API.
• Consolidated Audit Logs: Every action is tracked for long-term trend analysis.

Real-World ROI

By eliminating manual triage, this agent saves an average of 25 hours of support work per week and reduces routing errors by 98%. Businesses no longer need to manually manage multiple spreadsheets; the data is structured, categorized, and ready for decision-making from day one.