Maya - AI Shopping Assistant

December 2025

Overview

An AI agent that processes e-commerce orders end-to-end with zero human intervention. From product search to order confirmation in under 2 seconds.

Maya is a production-ready conversational AI agent built for SastoSale Nepal that handles complete e-commerce operations autonomously. It chats naturally with customers, searches product databases, validates order details, processes payments, and sends confirmations—all automatically. This isn't just a chatbot; it's a complete customer service team that works 24/7 without breaks, errors, or fatigue.

Key Features

Natural conversation in multiple languages (English, Nepali)
Intelligent product search across unlimited categories
Real-time validation (phone, email, address)
Complete order processing from inquiry to confirmation
Automatic database logging + Google Sheets tracking
Professional email confirmations
Handles 100 customers as easily as 1
Professional de-escalation for difficult customers

Technologies Used

n8nGoogle Gemini AIMongoDBPinecone Vector DBLangChainGmail APIGoogle Sheets

Workflow Architecture

Pattern

Customer Inquiry → Product Search → Order Collection → Validation → Database Save → Email Confirmation

Setup Time

⚡ Setup: 1-2 Days • Import workflow & configure databases • Connect APIs (Gemini, Gmail, Sheets) • Customize for your brand • Test & deploy ✅ Fully operational in 48 hours

Workflow Diagram

How it Works

Customer asks about a product → Maya searches the database → Customer decides to buy → Maya collects details through conversation → Validates everything in real-time → Saves order to MongoDB → Logs to Google Sheets → Sends confirmation email → Done. All in under 2 seconds with zero human intervention.

Replaces

💼 What This Replaces: • 3-5 customer service reps ($500-800/month each) • Order entry clerks ($400-600/month) • Email management staff ($300-500/month) • Manual spreadsheet work • Human errors in data entry

Total Savings

💰 Cost Savings: • Monthly: $1,500-2,500 saved • Annual: $18,000-30,000 saved • Break-even: First month • Operating cost: $50-150/month (API usage)

Real Advantage

🚀 Real Advantages: • 24/7 operation - never miss after-hours orders • Handles 100 customers as easily as 1 • Responds in under 2 seconds • Zero training required • Complete conversation history for analytics • Scales without hiring • Professional handling of difficult customers

Execution Steps

Step 1Customer sends message via chat widget

Step 2AI classifies intent (browsing/buying/support)

Step 3Searches product database with smart filters

Step 4Presents products in natural conversation

Step 5Collects order details (name, phone, email, address)

Step 6Validates data in real-time

Step 7Generates unique Order ID

Step 8Saves to MongoDB database

Step 9Logs to Google Sheets

Step 10Sends professional confirmation email

Step 11Returns success message to customer