Smart Feedback Classification & Automation Agent

December 2025

Overview

A fully automated AI-driven feedback handling system that classifies, routes, and acknowledges user submissions in real-time.

The Smart Feedback Classification & Automation Agent is a high-performance n8n ecosystem designed to revolutionize how businesses handle user input. By combining Google Gemini 2.0 Flash with Airtable and Slack, it autonomously triages feedback into actionable categories—Complaints, Compliments, or Requests. It ensures critical issues never slip through the cracks while providing users with immediate, professional acknowledgments.

Key Features

Automated AI classification (Complaint, Compliment, Request)
Smart routing to department-specific databases
Real-time Slack notifications for instant response
Automated personalized email acknowledgments
Advanced natural language parsing via Gemini AI
Scalable multi-channel feedback management

Technologies Used

n8nGoogle Gemini 2.0 FlashAirtableSlack APIGmail APIREST APIWebhooks

Workflow Architecture

Pattern

Feedback Collection -> AI Classification -> Smart Routing -> Internal Notification -> User Acknowledgment

Setup Time

⚡ Setup: < 1 Hour • Import pre-built n8n workflow • Link Airtable, Slack, and Gmail credentials • Simple field mapping for your specific needs • Test and go live immediately

Workflow Diagram

How it Works

The agent captures feedback via forms/webhooks -> Processes text with Gemini 2.0 Flash to identify intent -> Atomically routes data to the correct Airtable tables (Complaints, Compliments, or Feature Requests) -> Notifies relevant teams on Slack -> Sends an immediate confirmation email to the user. The entire cycle completes in milliseconds.

Replaces

💼 What This Replaces: • Manual feedback triage and categorization • Manual email responses and acknowledgments • Hand-routing feedback to different departments • Multiple spreadsheet management • Delayed response times due to human oversight

Total Savings

💰 Cost Savings: • Saves 20-30 hours of support work per week • Eliminates 98% of routing errors • Monthly: Estimated $1,200-$2,000 in labor overhead • Annual: Over $20,000 in operational efficiency

Real Advantage

🚀 Real Advantages: • Zero Manual Triage: Everything is categorized and routed automatically • Instant Visibility: Slack alerts prioritize critical complaints for immediate action • Improved CX: Users feel heard through instant, accurate acknowledgments • Data-Decision Ready: Structured Airtable data makes trend analysis effortless • Unlimited Scale: Processes 1 or 1,000 submissions with equal speed

Execution Steps

Step 1Webhook/Form receives user feedback data

Step 2Gemini 2.0 Flash classifies intent with high precision

Step 3Flow splits based on Category (Complaint / Compliment / Request)

Step 4Record created in the corresponding Airtable database

Step 5Slack notification sent to the responsible internal team

Step 6Professional acknowledgment email sent via Gmail API

Step 7Consolidated log updated for operational audit